Frequently Asked Questions (FAQs)

1. What is the minimum order value for free delivery?
We’re happy to offer free delivery on orders of ₹899 or more. If your order total is below ₹899, a standard shipping fee will apply. We encourage you to combine your favorite items to reach the free delivery threshold!

2. How long does shipping take?
We take approximately 5-10 working days to deliver. We strive to get your order to you as quickly as possible, and we’ll keep you updated every step of the way.

3. Do you offer Cash on Delivery (COD)?
Yes, we currently offer Cash on Delivery for select pin codes. During checkout, simply choose the COD option if it’s available in your area. Please note that certain order values or product categories may not be eligible for COD.

4. Can I track my order?
Absolutely! Once your order has been dispatched, we will send you a tracking link or number. You can use this information to follow your package’s journey and know when to expect delivery.

5. What if I receive a damaged or defective product?
We’re committed to making things right. If you receive a defective item, please record a clear unboxing video from the moment you open the parcel until you fully inspect the product. Send us the video and order details at [Insert Contact Email]. If the claim is approved, we’ll provide a replacement as soon as possible. Kindly note that we do not offer refunds.

6. Do you accept returns if I change my mind?
At this time, we are not able to offer returns or refunds if you simply change your mind. We appreciate your understanding. For more details, please refer to our Replacement Policy on the website.

7. How do I contact customer support?
We’re here to help! For any questions, concerns, or assistance, please email us at gobabbit@gmail.com. Our support team will do their best to respond promptly and guide you through any issues you may encounter.

8. Can I have my order delivered to a different address?
Unfortunately, once your order has been processed, you cannot change the address midway. 

9. What payment methods do you accept?
We accept a variety of payment options, including major credit/debit cards, UPI, net banking, and Cash on Delivery (for eligible areas). During checkout, choose the method that’s most convenient for you.

10. Will you restock sold-out items?
We do our best to restock popular products as quickly as possible. If something you love is out of stock, we recommend checking back soon or signing up for notifications if available.

11. Can I cancel my order after ordering?
Once you place an order with us, we may be able to cancel it unless its shipped, after your order is shipped, it cannot be cancelled. Please reach out to our customer support team for a resolution.

If you have any other questions, don’t hesitate to reach out. We value your trust and aim to make your shopping experience as convenient, transparent, and enjoyable as possible!