Refund Policy

At Gobabbit, our priority is to ensure that you receive products in perfect condition and enjoy a positive experience with every purchase. While we currently do not offer refunds, we understand that sometimes products can arrive damaged or defective. In such cases, we’re happy to provide a replacement to ensure your satisfaction.

1. No Refunds, Only Replacements

We kindly inform you that we do not provide refunds. Instead, if a product has been damaged during transit, we will offer a replacement of the same item (subject to availability). Your satisfaction matters to us, and we believe this approach helps resolve issues promptly and fairly.

2. Providing Proof of Damage (Unboxing Video)

To arrange a replacement, we request that you record a clear, continuous unboxing video. Please start filming before opening the parcel and continue until the product is fully visible. If you notice any damage or defects, please show it clearly in the video. This evidence helps us verify the issue and ensures a smoother replacement process.

3. Condition of the Returned Item

If a product has been damaged due to transit, we will gladly replace it. However, if the product has been damaged after delivery due to mishandling, or if it has been used or altered, we regret that we cannot provide a replacement.

4. Return Shipping

You may return most new, unopened items within 7 days of delivery. Should you need to return the damaged product for a replacement, please send it to the address below in its original packaging, along with any accompanying accessories or documentation:

Purpose Next Digital Media
Plot No-45, Soubhagya Nagar, Baramunda
Bhubaneswar, Odisha, 751002
India

Currently, we do not offer reverse pick-up services. Customers are responsible for arranging and covering the cost of shipping the product back to us. We recommend using a reliable, trackable courier service to ensure that the product reaches us safely.

5. Processing Your Replacement

Once we receive and inspect the returned item, we will confirm whether it meets our replacement criteria. If approved, we will promptly ship out your replacement. In the event that the exact product is no longer available, we may suggest a similar product of equal value.

We will complete the replacement process within 10 working days.

6. Contact Us

If you have any questions or concerns regarding this policy or need assistance with a replacement, please feel free to reach out to us at GoBabbit@gmail.com. Our customer support team is here to help make things right and ensure you have a positive shopping experience at Gobabbit.

By placing an order on Gobabbit.com, you acknowledge that you have read, understood, and agree to the terms of this Refund and Replacement Policy. We appreciate your understanding and look forward to serving you again.

If you have any questions or concerns about these Terms, please contact us at:

Purpose Next Digital Media
Plot No-45, Soubhagya Nagar, Baramunda
Bhubaneswar, Odisha, 751002, India
Email: GoBabbit@gmail.com

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.